Delivery & Returns (Coronavirus update below)Our Edinburgh shop has reopened! We'll be open from Tuesday-Saturday, 10am-4pm. Please be assured we will be taking all the necessary precautions and adhering to social distancing measures in order to make sure your next visit is as safe as possible. Our online shop is always available so feel free to place orders here, and Click & Collect orders whenever you need.
A standard charge of £2.99 (VAT inclusive) will be applied to cover postage and packing for delivery to a UK address for all orders. All overseas deliveries will be charged at £9.95.
We offer FREE standard delivery on orders over £150 to the UK mainland, the Scottish Highlands and Islands. This will be automatically applied to your basket at checkout so there is no need for you to do anything!
Click & Collect
You can opt for our FREE Click & Collect service
Once your click and collect order has been processed we'll be in touch with a collection time. When your item/s are ready for collection a member of our team will email you using the details provided at checkout. We ask that you bring a copy of your receipt/order confirmation with you when you collect. For security reasons, without this we will be unable to release purchases to you.Any click & collect sales not picked up from the designated store within 1 month will be automatically refunded.
If for any reason you are unhappy with the goods you have ordered, you may return them to us for an exchange or refund at any time during the period of 28 days, beginning from the day on which you receive the goods as the first day, provided you have told us within a reasonable time of receipt of the goods. Goods shall not be accepted for exchange out with this 28 day period except in exceptional circumstances, as to which we shall be the sole judge. You can advise us that you intend to return the goods by:
Post: Guide Shop, Girlguiding Scotland, 16 Coates Crescent, Edinburgh, EH3 7AH
You should then return the goods to us, as far as reasonably possible in their original condition and packaging with the original receipt.
Your right to cancel your order does not apply to the following, unless they are faulty:
- Goods made to your specification, or which are personalised to your specification
- Audio or video recordings which have been unsealed
- Newspapers, periodicals or magazines.
You are responsible for the cost of returning any goods to us for exchange or refund, except in cases of faulty, damaged or wrongly supplied goods. We recommend you obtain a certificate of posting when you return the goods. Nothing in these terms and conditions shall affect your statutory rights as a consumer